Refund policy

HeusomShop (heusomshop.com)
Operated by MPS CAPITAL GROUP LLC
911 E Atlantic Blvd Ste 101, Pompano Beach, FL 33060, United States
Support: support@heusomshop.com
Last updated: October 24, 2026

1. Overview

This Refund Policy explains when you may receive a refund for an order placed at heusomshop.com. HeusomShop is operated by MPS CAPITAL GROUP LLC ("we", "us", "our").

2. No physical return required

Your products are shipped directly from our supplier in China. We do not receive returned products, and you are not required to send any product back to us or to anyone else. When a refund is approved, you may discard the item or keep it.

3. When you may request a refund

You may request a refund in any of the following cases:

  • Damaged product: the product arrived damaged.
  • Wrong item: you received an item different from the one you ordered.
  • Dissatisfaction: you are not satisfied with the product and you report it, including a photo of the product.
  • Order not delivered: your order has not arrived within 16 business days after the order date. This is the maximum time stated in our Shipping Policy, which is up to 4 business days of processing plus up to 12 business days of delivery.

For damaged product, wrong item and dissatisfaction, your request must be sent within 30 days after your product arrives. The arrival date is the delivery date shown in the carrier tracking information.

4. How to request a refund

Send an email to support@heusomshop.com within the period described above and include:

  • Your order number and the name used for the order.
  • The reason for your request.
  • A clear photo of the product (required for requests based on dissatisfaction).

We will review your request and reply by email to tell you whether it has been approved.

5. Refund processing

Once your refund is approved, we will process it to your original payment method within 10 business days. Your bank or card issuer may need additional time to show the credit on your account. Charges and refunds appear on your card statement as "heusomshop".

6. Items not eligible for a refund

Customized products are not eligible for a refund.

7. Payment disputes

If you have a problem with your order, please contact us at support@heusomshop.com before opening a dispute with your bank or card issuer, so that we can help you directly.

8. Contact

MPS CAPITAL GROUP LLC, operating as HeusomShop
911 E Atlantic Blvd Ste 101, Pompano Beach, FL 33060, United States
Email: support@heusomshop.com